FAQ / HELP

 

1.) What is Ash vape smoke?

Ash vape smoke & Tobacco started its business in September 2017. Owners first promise is to provide the top of the line products, provide the awesome customer service and offer best value to our valued customers.

We always buy in volume to get the competitive price then our competitors, the penny we have comes to your saving.

We guarantee our products to be 100% genuine and authentic as we buy directly from suppliers and certified wholesalers.

Our goals:

  • Provide premium, top shelf and latest e-liquid at amazing price.
  • We cut costs by buying in volume and work out the best possible price with our suppliers
  • We warranty our products, any product that does not meet your satisfaction level, we take pride in providing the alternate option to satisfy our customers.
  • Last is not the least is to provide best customer service to all our customers.

 2.) How does ashvapesmoke.com Shipping Work?

  • Vape and Tobacco products are age-restricted items, and it can only be shipped to the customer with UPS delivery service
  • For every shipment delivery mandatory, 21+ adult signature is required. UPS will not deliver the package if 21+ years adult is not available to receive the package.
  • UPS is not allowed adult signature for Post Box address delivery. So due to age restriction, all the orders will be cancel, if the shipment is for the Post box address.
  • For each order, you will receive a tracking number and notification directly to your email.
  • You can always view tracking numbers on our website.
  • Flat Shipment cost is $17 for all over the United States.
  • Shipment is Free for the order $150 or more (excluding taxes), but if due to any reason package returned by the UPS, then we will charge $17 shipment cost from the refund amount.

3.) How do I cancel or modify my order? 

  • All online order placed on the website are final. 
  • Our system does not allow us to cancel orders once they have started processing. 
  • Modifying an order that's been placed is not possible.

 

4.) Why my order is cancel?

  • Due to age restriction all the orders will be cancel, if shipment is for the Post box address.
  • Payment on Delivery options is only available for Store Pickup option. System will automatically cancel all the shipment order for which Payment on Delivery options selected during checkout.